Michelle Macdonald

Effective Communication Courses | Confident Communicator Effective Communication Courses that cater for each client’s specific needs

Achieve a liberating and transformative shift in the way you communicate. If you succeed, we succeed.

At Confident Communicator, we know that communication is an extremely powerful tool and when used effectively, it can create life-changing opportunities, meaningful connections and open the door to a world of exciting possibilities. We are here to help you unlock your confidence, your authentic power of communication and help you Find Your Voice!

How can we help you Find Your Voice?

Please see below our offering of specialist and effective communication skills training courses.Each training course has a brief overview to help you to identify your specific communication needs:

Public Speaking and Presentation Skills

No matter what your level, this course improves composure and impact of delivery when speaking under pressure, whether addressing an individual or audience. We align the training to whichever context is applicable to you or your team (includes addressing anxiety-driven pace). Applies to virtual and in-person presenting

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Finding Your Voice: Voice & Speech

Improves the audibility of your voice and the way in which you speak, particularly clarity, pace, tone and projection

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Finding Your Voice: English Pronunciation

Focuses primarily on developing clarity when speaking English, developing accuracy in the formation of sounds. Includes Finding Your Voice: Voice and Speech, which improves the audibility of your voice and the way in which you speak, particularly clarity, pace, tone and projection

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Customer Care

If you or your team are customer-facing, this course is for you. It teaches you how to create a positive impression during customer interactions, whether over the phone or face-to-face. It includes telephone etiquette, techniques for handling irate customers and can include email writing

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Business Writing Skills

Focuses on improving the way you write emails and one to two other types of documents that you are required to use for your work (can include reports, proposals, minutes). We align the training to the types of documents applicable to you or your team

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‘What is unique is Confident Communicator’s empathy in understanding clients’ particular situations, concerns, fears and working with them tirelessly to realise a positive result.’

Principal Management Consultant, PSP-ICON

‘Helped me achieve what was impossible before’

Art Director, The Jupiter Drawing Room, Cape Town

At Confident Communicator, we are passionate about developing the skills and techniques needed to become an effective and confident communicator. We strive to provide each and every client with positive and most often life-changing transformations

Effective Communication Skills Training | Confident Communicator Communication Skills Training Courses

Effective communication skills training courses that are customised to suit your specific needs.

Let us equip you to be a confident and effective communicator.

Public Speaking Training

The Confident Communicator Public Speaking training course (Public Speaking & Presentation Skills) teaches you how to engage your audience and transform unwanted nervous energy into positive performance fuel.

It builds your confidence in public speaking and equips you to deliver your message persuasively and with powerful impact.

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Voice & Speech Training

The Confident Communicator Voice & Speech (Finding your Voice: Voice & Speech) training course caters for your specific vocal needs. It enables you to be more in control of how you project yourself to the world, to feel more confident and to communicate with increased clarity, appeal, composure and impact.

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Gain Professional Writing Skills with Business Writing Training, Learn Effective Business Writing Techniques with Professional Training, Sharpen Your Writing Skills with Business Writing Training, Achieve Professional Writing Excellence with Business Writing Training, Become a Professional Writer with Business Writing Training

Business Writing Skills

With writing being such an essential component of our business communication today, it is imperative that we know how to write effectively.

The Confident Communicator Business Writing Skills course will teach you how to write emails and business documents with clarity, professionalism and the effective use of tone and language.

The course will be aligned to your specific writing needs, focusing on the types of documents you / your team are required to write.

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Customer Care

The Confident Communicator Customer Care Course builds skills to equip your employees with the skills to create a positive impression during customer interactions (both with internal customers and external customers), resulting in professional service and on-going business.

The Confident Communicator Customer Care Course caters for employees who deal with customers regularly, be it face to face, over the telephone or in a call centre environment.

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