Customer Service Training

We all have to work with customers, be it internal (colleagues) or external clients. Customer servicecan make or break one's business! This is why it is vital that one learns how to work with as many different personalities in all types of situations for the most effective and winning customer service.

The Customer Service / Tele-etiquette course builds skills to equip your employees with a winning formula so that they can create a positive impression during customer interactions resulting in on-going business. The Customer Service / Tele-etiquette course has two legs to it, one for those employee's who deal with people both face to face and over the telephone, for example company receptionists and personal receptionists / secretaries and the other for those employees who work specifically on the telephone in a call centre environment, be it in a marketing call centre or customer care call centre.

The Customer Service / Tele-etiquette course is run very differently to most training courses as it takes into consideration shift work and the typical environment receptionists / secretaries and call center staff work in. There are on site pre-, middle- and post-assessments done as well as a practical and theoretical assessment that takes place after the customer service / tele-etiquette course and after the employee has spent time implementing his/her customer service and telephone skills in the workplace.

The delegates will leave the Customer Service / Tele-etiquette course feeling more confident and better equipped for conflict management, they will be able to control anxiety and stress and allow professionalism in voice, dress and attitude to shine through both on the telephone and during face to face interactions. Please feel free to talk to us.